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Cancellation Policy

Last Updated: September 30, 2025

At Traslados Turísticos Ramírez, we understand that travel plans can change unexpectedly. We have designed our cancellation policy to be as fair and flexible as possible while protecting the commitments we make to our drivers, guides, and partners. Please read the following policy carefully.

1. Airport Transfer Cancellation Policy

This policy applies to all private airport transfer services.

  • Full Refund: A 100% refund will be issued for cancellations made more than 24 hours before the scheduled pickup time.
  • No Refund: No refund will be issued for cancellations made within 24 hours of the scheduled pickup time, as the vehicle and driver have already been allocated.
  • Flight Delays: We monitor all incoming flights. If your flight is delayed, we will automatically adjust your pickup time accordingly at no extra charge. You do not need to contact us about a delay.
  • Flight Cancellations: If your flight is canceled, please notify us as soon as possible. We will offer you a full refund or allow you to reschedule your transfer for a future date at no additional cost.

2. Tours & Excursions Cancellation Policy

This policy applies to all scheduled tours and excursions.

  • Full Refund: A 100% refund will be issued for cancellations made more than 48 hours before the scheduled tour start time.
  • No Refund: No refund will be issued for cancellations made within 48 hours of the scheduled tour start time. Many of our tours require advance bookings with our partners (boats, entrance fees, guides), and we cannot recover these costs on short notice.

3. "No-Show" Policy

A "no-show" is when a client does not appear at the designated meeting point at the scheduled time without prior communication.

  • For both transfers and tours, there will be no refund in the event of a no-show.
  • Our drivers will wait up to 60 minutes after your flight has landed for airport pickups. For all other pickups (hotels, ports), the driver will wait up to 15 minutes after the scheduled pickup time. If you do not make contact within this timeframe, you will be considered a no-show.

4. How to Cancel or Modify a Booking

All cancellation or modification requests must be submitted in writing.

  • Please send your request via email or WhatsApp to the contact details below, including your name and booking reference number.
  • We will do our best to accommodate requests to change the date or time of a booking, subject to availability. Additional charges may apply depending on the nature of the change.

5. Cancellations Made by Us

In the rare event that Traslados Turísticos Ramírez must cancel a tour or transfer due to unforeseen circumstances (e.g., severe weather, mechanical issues, or safety concerns), we will notify you as soon as possible.

  • You will be offered the choice of:
    1. Rescheduling the service for another time/date at no extra cost.
    2. Receiving a 100% full refund.

6. Contact Information

For all cancellations, modifications, or questions, please contact us directly: