Terms & conditions
Updated: 31 October 2026
1. Who provides the service
Transporte Turístico Ramírez is the trading name presented on this website for private transportation and excursions, based in Santo Domingo, Dominican Republic. Contact info@trasladosturisticoramirez.com, WhatsApp +1 (809) 812-9846 or +1 (809) 812-9846. The identity and billing details of the provider you contract with must appear in the relevant quote or receipt.
2. Enquiries, quotes and bookings
Submitting a form, checking a price or chatting on WhatsApp is an enquiry. A booking requires our express confirmation of availability, itinerary, total price, payment arrangements and conditions. Browsing the site or sending an enquiry alone does not confirm a service.
The person booking must have legal capacity to contract and authority to provide their group’s information. Before paying, check dates, flights, pickup points, passengers, luggage, inclusions and the conditions communicated to you.
3. Prices, payments and inclusions
The quote will state the currency, total amount, taxes and applicable additional charges. Charges not disclosed and accepted before contracting will not be added. The price includes only the services expressly described. Admissions, meals, drinks, stops, golf bags and other extras must be confirmed.
The team will confirm available payment methods and any required deposit or balance. Use only payment instructions verified through our official contacts. Do not send full card numbers, CVV codes or passwords through the form or WhatsApp. Request your payment receipt.
4. Pickup, flights and luggage
The meeting point, local pickup time and instructions are agreed for each service. Provide reachable contact details and accurate flight information. Notify us of delays or changes as soon as you know about them so available alternatives can be coordinated. A flight delay does not by itself constitute cancellation.
State the passengers, children, quantity and size of luggage, golf bags and mobility requirements before confirming a vehicle. Child seats, adaptations and special requirements need prior confirmation and are not assumed to be included. Luggage that compromises safety or exceeds the agreed arrangement cannot be transported without reorganising the service.
5. Excursions, golf and third-party services
Your confirmation will specify the excursion itinerary and inclusions. Transport to a golf course does not by itself include a tee time or green fees. Any admission, activity or third-party service must be identified and described before it is contracted.
Images illustrate services and destinations. The specific vehicle and its characteristics are confirmed with the team. Material changes to a confirmed service must be communicated and agreed; alternatives will not be imposed unilaterally.
6. Cancellations and changes
Ordinary cancellation requests must be received at least 24 hours before the confirmed pickup or service start time, using local Dominican Republic time. See Cancellation & refund policy for the procedure, changes, late requests and refunds. With 24 hours or more of notice, a full refund of the amount paid to Ramírez is due for the cancelled, unperformed service. Requests with less than 24 hours of notice are reviewed case by case.
For a return booking, the deadline is calculated separately for each journey. If you book less than 24 hours before the service, check the conditions communicated before accepting it.
7. Safety and responsibilities
Travelers must follow safety instructions and disclose relevant requirements. Smoking and carrying unlawful substances or objects are not permitted. A service may be interrupted where there is a genuine safety risk, with an explanation of the situation and the treatment applicable to unperformed parts.
Ramírez is responsible under applicable law for its obligations and matters attributable to it. These terms do not exclude consumer rights or liability that the law does not allow to be limited. Travelers should look after their belongings; report a loss so the team can coordinate a search.
8. Disruption, force majeure and complaints
If a service cannot be provided, notify us of the issue or we will contact you to explain the situation and the available options. Force majeure does not by itself authorise automatic retention of the entire price of unperformed services. Legal rights and Cancellation & refund policy remain applicable.
Send complaints to info@trasladosturisticoramirez.com or the official WhatsApp, identifying the booking, date, facts and requested solution. Keep confirmations and receipts. You may also approach Pro Consumidor or the competent authorities; contacting the company does not waive those options.
9. Privacy, website use and applicable law
Data handling is explained in Privacy policy and storage in Cookie policy. A service enquiry is not consent to unrelated advertising. Website content and trademarks must be used with respect for their owners’ rights.
Dominican Republic law applies, including mandatory consumer and personal-data protections, without excluding other mandatory rights applicable to a traveler. Translations facilitate understanding and cannot reduce those rights. Changes apply to new contracts and will not retroactively reduce conditions already accepted.