Privacy policy

1. Responsible service and contact

This notice concerns data processing for the service presented under the trading name Transporte Turístico Ramírez, based in Santo Domingo, Dominican Republic. For privacy enquiries and rights requests, email info@trasladosturisticoramirez.com with “Privacy” in the subject.

2. Information we may receive

Information you provide when enquiring or booking: name, email, phone, travel details, flight, pickup, destination, date, travelers, luggage, vehicle and message content. Necessary billing or confirmed-payment information may also be processed.

Website operation may produce technical data such as IP address, browser, security logs and usage events. Forms may generate email copies or operational records. Tour favorites are stored in your browser and do not create a customer account or booking.

Do not submit passwords, CVV codes, full card details, identity documents or unnecessary medical information through the form. If assistance requires particularly sensitive information, agree with the team on the minimum information needed and an appropriate channel.

3. Blog comments and avatars

If you comment on a post where this feature is enabled, form details, content and technical data such as IP address and browser are received for moderation and abuse prevention. The name, text and website you choose to share may be published when the comment is approved; email and IP address are not deliberately displayed as part of the public comment.

Comments and metadata may be retained while published and needed for moderation and follow-up. You may exercise the rights in this notice. If you choose to remember your details, WordPress may store comment cookies described in Cookie policy.

The avatar feature is enabled. When an avatar is displayed, Gravatar may receive an identifier derived from the email address and technical connection data to supply the image. Its processing is described in Automattic’s policy: https://automattic.com/privacy/. Do not include sensitive information about yourself or others in public comments.

4. Why we use information

To answer enquiries and quotes; prepare, confirm and deliver services; coordinate drivers and activities; handle payments, receipts, cancellations and complaints; secure the website and meet legal obligations. Technical interaction statistics, such as device type and contact clicks, may also be recorded.

Depending on the purpose, processing relies on the service request or relationship, legal obligations and any consent required by applicable rules. Enquiring or booking does not automatically subscribe you to advertising. Promotional communications requiring permission will be handled separately and allow withdrawal.

5. Who receives it

Authorised staff, drivers and collaborators receive only the information needed for the service. Hosting, email and management-tool providers may process data to perform their functions. An activity operator or payment provider receives necessary information when you contract its involvement and must be identified in that process.

We do not sell or rent contact details. Information may be disclosed to authorities where there is a legal obligation or basis. Messages, photos or testimonials will not be published as advertising without the required authorisation.

6. External services and transfers

Hosting, email or technical services may involve processing outside the Dominican Republic. Information will be limited to what is necessary and applicable contractual and security measures adopted.

The current design requests fonts from Google Fonts and libraries from jsDelivr; those providers receive technical connection data when supplying resources. WhatsApp, Facebook, Instagram, YouTube, Tripadvisor and Google Maps are external services reached through links; their own policies also apply when you open them. See Cookie policy.

7. Retention and security

Information is retained as needed to answer enquiries and deliver services, and subsequently where required for tax, accounting or handling and defending claims. Enquiries that do not become bookings should be retained only as needed for follow-up. Data no longer needed and not subject to a retention duty should be deleted or anonymised.

We apply reasonable access controls and technical and organisational safeguards. No medium guarantees absolute security. Report suspected exposure or unauthorised access to the official email without forwarding unnecessary sensitive data.

8. Your rights

Under Law 172-13 and other applicable rules, you may request access, updates or correction and, where applicable, erasure, objection or withdrawal of consent. Records legally required to be kept are not deleted; any applicable limitation will be explained.

Write through a channel that reasonably verifies your identity and specify the request. Only proportionate information will be requested to avoid disclosing data to an unauthorised person. Requests will be handled within applicable legal time limits. You may approach the competent authorities if you consider your rights infringed.

9. Children and updates

Requests and bookings must be made by persons with legal capacity or their representatives. Children’s information is processed only where needed for the journey and provided by the responsible person. Children’s advertising profiles are not requested.

This notice will change if processing changes. A new version does not authorise incompatible uses of information already collected or replace consent that must be obtained. See Terms & conditions and Cookie policy.

10. Virtual assistant and OpenAI

When you choose to use the AI assistant, the messages you enter, the relevant conversation history, and necessary trip or booking details may be sent from our server to OpenAI to generate responses and use the booking tools. Do not enter card numbers, passwords, identity documents or sensitive information. You can contact us by email, telephone or WhatsApp instead.

The native assistant keeps a temporary server session for up to two hours, containing conversation history and a draft request. A fingerprint derived from IP address and browser information helps protect the session and limit abuse. The browser keeps the active conversation in page memory; reloading starts a new conversation. Confirmed booking records, if any, follow the retention rules for bookings above. AI processing may involve international transfers. OpenAI processing is subject to its applicable API data policies. AI responses may be inaccurate; prices, availability, changes and booking status require verification through our systems and team.